FAQs

Have a question? Take a look at some of the most frequently asked questions below to see if we have your answer.

Delivery & Order Status

We offer FREE delivery on all orders.

We dispatch all orders with Royal Mail 48 - most orders are delivered within 2 working days. However, in some cases, it may take longer.

All orders are dispatched from our UK based warehouse in Bristol.

Refunds & Returns

We offer a 90-day "bottom of the bottle" money back guarantee. If for any reason you're not satisfied with your Toink products, just return it within 90 days (that's three months) from the date of purchase and we'll refund 100% of the purchase price. No questions asked. That way there's absolutely no risk for you.

Product FAQ

If you know that you have very sensitive skin, then we recommend you consult your doctor before you try Tonik products.

Then if you decide to give our products a go, always test them first! Apply a little of the product to your wrist or behind your knee, before putting any on your face to make sure your skin loves our products!

All our products are cruelty-free. We NEVER test on animals.

Our team are specialists in formulating natural cosmetics. Every single product is 100% natural, organic and vegan.

General FAQ

Yes, we accept PayPal. Look for the option during the payment step of your checkout process.

You can email us at contact@tonikskincare.com. Our regular hours are Monday - Friday from 9 a.m. to 7 p.m.  We pride ourselves on quickly responding to every customer request. We typically reply within 24 hours but please allow up to 48 hours during busier times of the year.

We understand that you are putting your trust in us when you purchase online.

Buying online is absolutely safe. SSL Certificates authenticate our identify and encrypt the information that visitors enter on our site. When an SSL Certificate is installed, you can rest assured that the information you send is secure. This is the same type of technology used by Amazon to protect their shoppers.